8/29/2023 0 Comments Dominos tracker complete![]() ![]() If they are clocked out for 45 minutes and haven't made ot to you yet, then it will mark as delivered. If a driver isn't back yet, some managers clock them back in, then out on that order, to keep their times up for bonuses. They have 3 minutes to make an order, 7 minutes oven time, then a short period before it is supposed to be checked out to a driver. The most likely reason, is that they are trying to meet their times. Staying with the 45 minute cut off, theres a chance your driver stops by their house or goes to the store before coming to your house, which is very unlikely, but possible if you live really far away/don't tip/get a terrible driver. This means it's possible that your driver is taking a lot of deliveries at once, and yours ends up being last. The orders automatically mark themselves as delivered, if the driver has been "on the way" for 45 minutes or more. Theres a couple things that could be happening. ![]() One bad manager can cheat his way into big monthly bonuses but 9/10 that manager is not actually equipped to handle operations the correct way and tend to flop HARD when promoted or moved to a new store. ![]() At the end of the day manipulation doesn’t just affect customers, it affects profits, it affects future customers, bonuses, and even rankings. I can’t speak for other franchises but I know in ours if a GM has gotten multiple complaints/comments about the tracker being incorrect they can lose their entire bonus/ranking. You can always make a corporate complaint stating what you’ve said, the GM will get the complaint and be expected to deal with it, but if the owner is involved he will also read the complaint and hopefully deal with the managers doing it (most likely it is in fact the GM). Most owners are completely against service manipulation as it can put them in default and cost them money. If the food is fine, hot, and only thing wrong is that you can’t track the order, just accept that the tracker will be wrong, and enjoy your food when it arrives. (Could be months/years depending how involved the owner is) Your stores management is shitty and I’d recommend staying away from them until they sort it out. If you’ve never had an issue with your food, then chances are they’re just short staffed and trying to hit their bonus numbers, but if you’re experiencing issues like crappy food, cold food, wrong items. Usually when a store has this much manipulation going on, there is a TON of other things wrong with other areas. This isn’t a fault of the tracking technology, just shitty human management. Signing drivers out on deliveries before they’re in the store and signing them back in before they complete the delivery. I've worked for the company long enough that I was there before the online trackers before the GPS for the cars and all that crap and things worked a hell of a lot more smoothly in the older days before we had that stuff.As others have stated, unfortunately your local store is manipulating their service numbers. You end up with three or four customers in the lobby people waiting at the drive-thru and you're trying to help three phone lines that are ringing already and then people start calling up to gripe and complain that the tracker says their pizza's been delivered but they haven't gotten it yet, so you have to step away from the phones that need to order and need help and step away from all the people waiting in the lobby who then in turn think that you're ignoring them and it just really creates a lot of unnecessary stress that does not need to exist. It's easy for you to say it doesn't need to be 100% accurate, but you'd feel a lot differently if you were dealing with it from our point of view, it causes the biggest problems when we're insanely busy because that's when the accuracy starts to drop off. We also keep 100% of our bonuses.īeing tracked like that from my perspective is not only unhealthy for the employee, but can also greatly effect operations in a negative way. We are able to make up times and is a blessing. Yes we are part of the app, but we aren't tracked or monitered. I think this franchise I'm at now does the same thing, but from what I have learned, my store rejected it and is the only store to do so. It's hard enough being slammed whilst understaffed, and then having to jump through hoops to get your bonus. Since leaving the franchise for another, and after speaking to an old colleague, I have learned that they scrapped the delivery bonus completely. If any of these were in the red, it would effect my bonus. There were more inactivated settings on the tracker, like lean angle, etc. Receiving my deliver bonus was dependant on the information on the tracker. In my old franchise, my delivery bonus was tied into the tracker on the work phone. ![]()
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